Jack and Sharon Lennett of Delray Beach, Florida and New York:
“My public adjuster is Steven Venook. It was so important to have someone on my side. He read my policy, he knew what my rights were as well.”
When one of the fittings popped off the Lennetts’ kitchen sink plumbing in February 2013, the resulting leak flooded all but the master bedroom and bathroom in their 1,400-square-foot Delray Beach condo.
Their first call was to their insurer, MetLife. Then Jack Lennett called a restoration service to dry the water out and check for mold. The contractor asked Lennett the amount of his insurance policy deductible, and then charged that amount — $1,000 — to Lennett’s credit card.
It wasn’t until Lennett contacted public adjuster Steve Venook at the urging of a friend, that Lennett learned he had been taken advantage of by the contractor in paying him that $1,000.
Meanwhile, the insurer proposed paying about $10,000 for the Lennetts’ claim – not enough to cover replacing the condo tile flooring and cabinets damaged by water.
Venook took pictures of the damage, read carefully through the elderly snowbirds’ policy, and developed a cost estimate for repairs based on his years of training and experience in handling claims.
“I’m a neophtye in this,” Lennett says. “It was so important to have someone on my side. He read my policy, he knew what my rights were as well.”
Ultimately Venook helped the Lennetts get $31,500, which covered the repairs.
“If not for my public adjuster, I’d still be haggling for the claim money.”